State Farm® Insurance Agent Erica Herndon Timmons
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt
October 23, 2025
"It was so easy!"
"Thank you, Matt! I'm happy you found the process easy with us. If you need anything else, feel free to reach out!"
Michael Lenze
October 11, 2025
"Agent Adrienne listened very closely to my concerns and gave me several options. She is excellent at helping policy holders with their needs in mind."
"Thank you, Michael! I'm happy to hear that Adrienne was able to assist you effectively and provide options tailored to your needs. Our team is dedicated to offering personalized service. Let us know if there's anything else we can do for you!"
Edmund Eastick
October 6, 2025
"Adrienne and this Agency have been great. I have been using them for years."
"Thank you, Edmund! I'm happy to hear that Adrienne and our office have been able to support you over the years. Your trust means a lot to us. If there's anything else we can do for you, just let us know!"
June Brandt
September 25, 2025
"Once again - great customer service. Thanks to Adrian."
"Thank you, June! I'm happy to hear you received great customer service from Adrian. Our team is dedicated to providing excellent support. If you need anything else, feel free to reach out!"
Mark Bazil
July 28, 2025
"Very efficient, courteous and professional. I now have them covering my auto insurance in Savannah and Montana."
"Hey, Mark! Thanks so much for sharing that things have been efficient and professional with your auto coverage in both Savannah and Montana. We’re grateful you chose us to handle your insurance and are glad the experience has been a smooth one. Thanks again for putting your trust in our team!"
Jonathan Morgan
July 15, 2025
"I have been with this insurance company for almost 15 years since they first started. I have multiple houses insured with them and multiple cars. And the last 4 years this office has become completely disorganized. Just a basic stuff that should be handled easily such as phone calls and notices about my policy have been handled horribly. I know this agent personally and I think she's a nice person. I'm not sure what's going on at that office but it is not good! I would warn others who are planning to switch to not use this particular office maybe one of the other ones in Savannah but definitely not this one. At this point I plan to find a new insurance company altogether."
"Hi Jonathan, Thank you for being a long-time customer – we truly value your trust over the years. I’m very sorry to hear about your recent experience and appreciate you sharing your feedback. While we can’t discuss personal account details publicly, I want to assure you that we make every effort to communicate important policy updates through multiple channels – including texts, emails, and mailed notices – to help prevent any disruption in coverage. We understand how frustrating this must have been, and I’d welcome the opportunity to speak with you directly to address your concerns and explore how we can better support you moving forward. Please don’t hesitate to reach out to me personally at your convenience."
Tish Askew
May 19, 2025
"This is a great office and Chrissy is incredibly helpful. She has gone above and beyond to help me move my policies from Alabama to Georgia. I highly recommend her! Chrissy, thank you for everything you have done for me!"
"Thank you, Tish, for your wonderful feedback! I'm delighted to hear that Chrissy was able to assist you so effectively in moving your policies from Alabama to Georgia. Her dedication is truly appreciated, and we're grateful to have her on our team. If you need any further assistance or have any other questions in, please feel free to reach out."
Betsy McCullar
May 15, 2025
"Kayla was responsive and persistent and saved us money. What more could you ask for?"
"Thank you, Betsy, for sharing your experience! I'm glad to hear that Kayla's responsiveness and persistence made a positive impact and helped save you money. We're always here to assist with any future needs or questions you might have."
Sue G
May 7, 2025
"Kayla was excellent to work with! She was very knowledgeable and helpful in searching for various insurance products. Seems genuinely interested in helping her clients."
"Thank you, Sue, for sharing your experience! I'm glad to hear that Kayla was able to assist you with her knowledge and dedication. It's wonderful to know she made a positive impact while helping you explore different insurance options. If you have any more questions or need further assistance, feel free to reach out."
Melanie Bruno
April 29, 2025
"Kayla was the absolute sweetest person I’ve ever dealt with. She was able to help me immediately and take care of what I needed."
"Thank you, Melanie, for sharing your experience! I'm delighted to hear that Kayla was able to assist you promptly and effectively. We're grateful to have her as part of our team. If you have any more needs or questions, feel free to reach out to our office anytime!"
Janet Foy
April 14, 2025
"Erica Herndon Timmons State Farm group is nothing less than AWESOME!!! Everyone is extremely helpful and all it takes is one phone for anything needed! Kayla is especially helpful and very professional! Thank you team for ALL that you do and have done! Leah Bailey Interiors, LLC"
"Thank you, Janet, for your wonderful feedback! I'm glad to hear that our team, especially Kayla, has been helpful and professional. We appreciate your kind words and are here for any assistance you may need."
Charlie Pellenberg
April 14, 2025
"They’re Great! Curtious, Professional and caring."
"Thank you, Charlie, for your wonderful feedback! I'm glad to know that you found our team courteous, professional, and caring. If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help!"
Rose Lane
April 9, 2025
"Kayla assisted me with my homeowner annual payment and questions about my auto insurance. Excellent service and so pleasant. She is awesome!"
"Thank you, Rose, for sharing your experience! I'm glad to hear that Kayla was able to assist you with your payment and insurance questions. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime."
Mandy Jones
January 17, 2025
"Such a great office! The team here is so beyond amazing. They have given me so much peace of mind knowing I can trust their judgement. They make sure i am taken care of & that means a lot to me and my family! Highly recommend them to all my friends! 🙏"
"Thank you, Mandy, for your wonderful feedback! I'm so happy to know that our team has provided you with peace of mind and that you feel well taken care of. Your recommendation to friends means a lot to us. If you ever need anything or have questions, don't hesitate to reach out. We're here to help!"